Friday 15th May, 2015 – Kingston, Jamaica
Digicel took home the “Best Consumer Service Innovation” Award for its Easypay utility payment service in Papua New Guinea which was collected by Digicel Board Member, Vanessa Slowey |
Digicel Group took home two
awards at the annual Global Telecoms Business Innovation Awards 2015 held at
the Sheraton Park Hotel, Piccadilly, London.
The two awards – both in the
Consumer Service Innovation category – were for Digicel’s Redknee-enabled utility
payment service called Easypay that allows customers in Papua New Guinea to
purchase electricity at any time directly from their mobile phone and the second for Digicel’s roaming service, “Roam
Like You’re Home”, which sees customers paying local rates while travelling
abroad and reducing roaming costs by more than 95%.
Working in partnership with the country’s incumbent electricity utility
provider, Digicel and Redknee provided an alternative solution to the existing
prepaid electricity voucher top-up payment method, where rural customers had to
travel long distances to vending sites that were only available during business
hours – a process was time consuming, costly and inconvenient for the customer.
The roaming service, “Roam Like You’re Home”, is the first of its kind in the
region as it gives both prepaid and postpaid customers the freedom to use their
phones to make calls, receive calls for free, send SMS and use data all at the
same price as at home – crushing normal roaming rates.
Digicel board member, Vanessa Slowey was on hand to collect Digicel’s award for its “Roam Like You’re Home” service at the recently-held Global Telecoms Business Innovation Awards 2015 |
Commenting
on the awards, Digicel Group CEO Colm Delves, said; “Digicel is always looking
for innovative ways to make technology really work for the benefit of our
customers. As a total communications and solutions provider, we’re all about
delivering the best content, services and value to customers on their mobile
phone. I want to congratulate the teams who worked hard to deliver these
innovative services – their awards are well deserved.”
Redknee’s
CEO, Lucas Skoczkowski, commented; “I would like to congratulate Digicel on
winning these awards. Digicel and Redknee have worked together to develop many
innovative consumer services for their subscribers, and I am pleased that
Global Telecoms Business has recognized Digicel’s achievements.”
ENDS
About
Digicel
Digicel
Group Limited is a leading global telecommunications provider with operations
in 33 markets in the Caribbean, Central America
and Asia Pacific. After 14 years of operation, total investment to date stands
at over US$5 billion worldwide. The company is renowned for delivering best
value, best service and best network.
Digicel
runs a host of community-based initiatives across its markets and has set up
Digicel Foundations in Jamaica,
Haiti, Papua New Guinea and Trinidad and Tobago which focus on
educational, cultural and social development programmes.
Digicel is
the lead sponsor of Caribbean, Central
American and Pacific sports teams and individuals including the world’s fastest
man, Usain Bolt and Special Olympics teams throughout these regions. Digicel
also sponsors the West Indies cricket
team. Visit www.digicelgroup.com for more information.
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